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Privacy Policy

Privacy Policy – CrewWorkStays

Last Updated: February 2026

CrewWorkStays (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you engage with our serviced accommodation services.

CrewWorkStays is a trading brand operated by:

  • Alsephina Lodges Ltd

  • Leturb Ltd

(each registered in England and Wales)

The relevant contracting entity will be confirmed at the time of booking.

1. Information We Collect

We may collect and process the following personal data:

  • Name

  • Email address

  • Telephone number

  • Company name (where applicable)

  • Booking details (dates, location, number of guests)

  • Payment and billing information (excluding full card details)

  • Communications with us (including email correspondence)

We do not store full card details.
Security deposits are pre-authorised securely via Stripe.

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and provide quotations

  • Process bookings and payments

  • Manage security deposits

  • Communicate booking-related information

  • Comply with legal and regulatory obligations

  • Improve our services and website

  • Send marketing communications only where consent has been given

3. Marketing Communications

If you have provided consent, we may contact you with updates, offers, or relevant accommodation information.

You may withdraw your consent at any time by:

We do not sell or share your personal data for third-party marketing purposes.

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – to provide accommodation services

  • Legal obligation – record-keeping and regulatory compliance

  • Legitimate interests – business operations and service improvement

  • Consent – for marketing communications

5. Data Sharing

Your personal data may be shared only where necessary with:

  • Payment providers (such as Stripe)

  • Professional advisers (including accountants, insurers, and legal advisers)

  • Service providers directly involved in fulfilling your booking

All third parties are required to respect data security and confidentiality.

6. Data Retention

We retain personal data only for as long as necessary:

  • Booking and financial records: up to 7 years

  • Marketing data: until consent is withdrawn

7. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration, or misuse.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

Requests can be made by emailing info@crewworkstays.com

9. Cookies

Our website may use cookies and analytics tools to improve performance and user experience.
Cookie preferences can be managed through your browser settings or via the cookie banner (where applicable).

10. Contact Information

For any privacy-related enquiries, please contact us at:

Email: info@crewworkstays.com